Engineer, Technical Service (Central / Southern California) in Atlanta, Georgia, United States at Graphic Packaging International

Date Posted: 12/2/2019

Job Snapshot

Job Description

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child’s cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate.  We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at

Inspired Packaging.  A World of Difference.

Geographic Location

Ideal candidate is located in Central/ Southern California, United States.  Located by a major airport is preferred.

Position Purpose

Higher level position within the Technical Services team. Possesses advanced ability to troubleshoot mechanical tasks, and carton critical to quality (CTQ) issues that are complex, and cover a wide range of packaging machinery systems and carton styles.  Directly involved in customer management of more complex situations and events, together with follow-up within GPI organizations. This position requires increased exposure across the GPI organization and involvement on cross-functional project teams.

Job Functions

Fully competent in standard mechanical and skills for packaging machinery. Conversant with specifications, CTQ characteristics, and converting processes. Takes the lead in modification of field procedures where necessary, and will be required to represent Technical Service on cross-functional and customer project teams. 

  • Must be prepared to travel 80%-90% of the time on short notice. This includes domestic and international travel.
  • Required to maintain specialist skills necessary and consistent with machinery and carton technology. 
  • Required to be conversant with carton converting processes and organizations at multiple GPI plant locations. Must demonstrate full understanding of carton CTQ characteristics, and relationship of carton characteristics to packaging machinery operation. Has authority to quarantine or arrange return of suspect cartons, and request replacement stock.
  • Must demonstrate advanced ability to analyze customer defective material reports (DMR's) and quarantined cartons, and to run suspect cartons on GPI machinery by leveraging all possible solutions. When follow-up action is required with GPI sales, converting, or engineering organizations, must demonstrate full integration with the processes and people involved, and be fully effective at utilizing reporting and documentation systems involved.
  • Required to demonstrate excellent customer handling, troubleshooting, and problem solving skills. Can develop productive working relationships with customers, and acting proactively to improve their experience with GPI products.
  • Effectively participate in the Continuous Improvement process, using Six Sigma tools.
  • Participates in cross-divisional process improvement initiatives, cost reduction initiatives, and product development projects as a primary representative of the Technical Services group.
  • Participates in a wide variety of service, engineering, and carton activities, including the development, processing, and follow up of specifications during machinery testing, debug, start up, and during development and field testing of new carton styles.
  • Required to participate in training program development, and to conduct training with customer staff in areas of safety, operation, and maintenance of machinery equipment, and proper carton handling procedures.
  • Communicates directly with GPI Sales, converting plants or customers to schedule trips as required and report concerns in a timely manner.
  • Responsible for arranging and managing travel, the preparation of expense reports, trip service reports, and the management of American Express Credit Card charges. Must maintain appropriate files for related assignments.
  • Must demonstrate ability to work safely, complete all OSHA required safety training, and follow safety policies.
  • Other duties as assigned.

 Job Requirements

5 or more years’ experience in area of field service and carton converting operations.  Demonstration of highly effective interpersonal skills when dealing with customers. Demonstration of highly effective problem solving skills, customer production issue follow-up. Must have basic Microsoft Office Skills – Outlook, Excel, Word & Power Point. SAP, Concur and Salesforce skills preferred.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

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